Growing client's needs and competition among companies requires today:

• clear, controlled and flexible processes;
• improvement programs in order to adapt itself to variations of context where company is operating;
• Quality System certified in accordance with rules and integrated with Environmental Management System certified in accordance with rules, is a power point for company's success.

Quality, for RINO MASTROTTO GROUP means:

• to commit itself everyday to satisfy client's needs and expectation ( product conformity, on time deliveries, after sales assistance);

• to control and to value periodically results achieved and weak points noticed and to undertake actions required to improve (statistical analysis, internal audits, improvement programs);
• to goad, to sensitise, to value personnel as important maker of quality and innovation of company ( periodical training courses, meeting and work groups);
• to support internal and external communication ( circulars, exhibitions, meetings attending, collaboration with category's association and public administration);
• to comply with the qualifications required.

It is our effort to maintain the Quality System certified already got and to spread out it to all our divisions and associated companies and to continue to improve it.